Excellent CRT-261 Reliable Exam Tips & Leader in Qualification Exams & Trusted Salesforce Certification Preparation for Service Cloud Consultant

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Every browser such as Chrome, Mozilla Firefox, MS Edge, Internet Explorer, Safari, and Opera supports this format of Certification Preparation for Service Cloud Consultant (CRT-261) mock exam. You can attempt the Certification Preparation for Service Cloud Consultant (CRT-261) test multiple times to relieve exam stress and boosts confidence. Besides Windows, TrainingDumps Salesforce CRT-261 web-based practice exam works on iOS, Android, Linux, and Mac.

To prepare for the Salesforce CRT-261 Certification Exam, candidates should have a solid understanding of Salesforce fundamentals, including data modeling, security, and automation. They should also have experience working with the Service Cloud, including case management, knowledge management, and omni-channel routing. There are many resources available to help candidates prepare for the exam, including study guides, practice exams, and online training courses.

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Three different formats of CRT-261 exam study material are available at TrainingDumps. These formats include CRT-261 dumps PDF files, desktop Salesforce CRT-261 practice exam software, and a web-based CRT-261 practice test. Professionals have designed the product according to the most recent syllabus of the CRT-261 test in mind. Let's find out the prominent features of these latest Salesforce CRT-261 exam questions format.

Salesforce CRT-261 Exam Syllabus Topics:

Topic	Details
Topic 1	Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
Topic 2	Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
Topic 3	Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.).
Topic 4	Given a set of business requirements, describe how a feature should be implemented
Topic 5	Given a set of KPIs, determine the appropriate case management solution Identify use cases and capabilities of Social Customer Service
Topic 6	Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback
Topic 7	Explain the design considerations (user interface, user profiles, objects to expose, sharing model, reporting, etc.) and best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media).
Topic 8	Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
Topic 9	Compare and contrast the different types of contact centers and their business drivers (Help Desk, Product support, Telesales, Service, Field service depot repair, B2C, B2B, etc.)
Topic 10	Given a scenario, understand the use cases and benefits for implementing CTI, Communities, and Field Service Lightning
Topic 11	Explain the use cases, capabilities, and limitations of Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
Topic 12	Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS video channel, and social media.)
Topic 13	Distinguish the key components that contribute to performance optimization within a design
Topic 14	Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce.
Topic 15	Explain the use cases and benefits for different interaction channels Identify the benefits of a knowledge base
Topic 16	Given business process requirements, determine the appropriate approach to case submission Explain the use cases and considerations for common Service Cloud Integrations
Topic 17	Understand the key factors to consider when implementing a Knowledge data migration strategy
Topic 18	Explain the use cases, capabilities, and limitations of Flow important to case management.
Topic 19	Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
Topic 20	Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs
Topic 21	Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
Topic 22	Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
Topic 23	Explain how different Service Console features work together to deliver business value
Topic 24	Explain the considerations for data migration and data quality Explain the factors that influence key contact center metrics, KPIs, and business challenges

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q187-Q192):

NEW QUESTION # 187
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

A. Define criteria-based record page components
B. Enable Keyboard shortcuts
C. Configure Macros
D. Create multiple Console layouts

Answer: B

NEW QUESTION # 188
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

A. On-Demand Email-to-Case
B. Web-to-Case
C. Email-to-Case
D. Salesforce for Outlook

Answer: C

NEW QUESTION # 189
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?

A. omni Channel
B. Field Service
C. Contact Request
D. Mobile Connect

Answer: B

Explanation:
Field Service is a Salesforce product that enables companies to manage work orders, service appointments, service resources, and service territories. It also provides features such as scheduling optimization, mobile access, and offline support. Field Service is the recommended functionality for scheduling repair service when an agent is unable to solve the customer's problem via the call center. Verified References: Service Cloud Consultant Certification Guide & Tips, Field Service Overview

NEW QUESTION # 190
How should a Consultant provide Suggested Article functionality to Lightning Service Console users?

A. Add the Suggested Article widget to the Case page layout.
B. Add the Knowledge tab to the Console app.
C. Add the Knowledge Component to the Service Console.
D. Create email templates with Knowledge Articles attached.

Answer: C

NEW QUESTION # 191
universal containers is implementing a customer community using the
customer service template.One of the requiremnets is for members to be able to find knowledge articles based on the product type.How should consultant satisfy this requirement

A. Enable suggested artciels in the community
B. Set the visibility to the data categories
C. Define article types with sharing settings
D. Utilize topic tags for each product type

Answer: D

NEW QUESTION # 192
......

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EXCELLENT CRT-261 RELIABLE EXAM TIPS & LEADER IN QUALIFICATION EXAMS & TRUSTED SALESFORCE CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT

Excellent CRT-261 Reliable Exam Tips & Leader in Qualification Exams & Trusted Salesforce Certification Preparation for Service Cloud Consultant